Customer Service
Order help, refunds, plan changes, and account management
24/7 Live SupportCustomer Support
We're Here to Help You
Get instant support through our live chat widget. Our customer service team is ready to assist you with any questions about eSIMs, connectivity, billing, or technical issues.
< 2mResponse Time
24/7Available
98%Satisfaction
What Our Support Can Help With
Our expert support team is ready to assist you with any questions or issues
Technical Support
Connectivity issues, eSIM installation, and device compatibility
Instant AssistanceKnowledge Base
Instant answers from our comprehensive help articles and guides
500+ articlesMulti-Language
Get support in multiple languages for your convenience
8 languagesHow Our Chat Support Works
Get help in three simple steps
1Click the Chat IconLook for the floating chat widget at the bottom-right corner of your screen. It's available on every page.
2Start a ConversationType your question or browse our knowledge base for instant answers from our AI assistant.
3Get Quick AnswersReceive personalized support for your eSIM and connectivity needs from our team.
Powered by Zendesk
Fast, Friendly, Always Available
Our customer support is powered by Zendesk, the world's leading customer service platform. Get instant help through chat, access our knowledge base, and connect with real people who care.
- 24/7 availability with live agents
- Average response time under 2 minutes
- Access to comprehensive knowledge base
- Multi-language support available
- No phone call or email needed
- Continue conversations across devices
- Automated help for common questions
- Priority support for urgent issues
Support Features
Live Agent ChatAlways Active
AI AssistantInstant Answers
Knowledge Base500+ Articles
Peak hours: 9 AM - 9 PM ESTYour data is always protected
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact our support team.
Your eSIM is delivered instantly via email as soon as your payment is confirmed. You'll receive a QR code that you can scan to install the eSIM on your device. The entire process typically takes less than 2 minutes.
Prefer a Different Way to Reach Us?
Choose your preferred contact method - we're here to help however works best for you
Message us on WhatsApp for help with your eSIM.
Chat on WhatsAppFind us on Instagram and send us a message.
Open InstagramMessenger / Facebook
@askopenlineReach out through Facebook Messenger.
Open MessengerFacebook pageSend us your questions and the details we can help with.
Send Email24/7 Global Support
No matter where you are in the world or what time it is, we’re here to help. Reach us through live chat, WhatsApp, Instagram, Messenger, or email. Choose whichever method works best for you and expect the same fast, friendly service. Our live hotline is coming soon.
Global CoverageInstant Response8 Languages98% Satisfaction
Openline, Inc., 123 W 27th St Fl 5 Ste B, New York, NY 10001, United States
Send us a message
Prefer to write? Fill in the form and our team will get back to you by email.
Ready to Get Help?
Our customer service team is standing by to help you with any questions or issues. Just click the chat widget to get started!
No registration neededInstant connectionReal human support