Privacy Policy

1. Introduction

Welcome to Openline ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Purchase eSIM data plans
Contact our customer support
Subscribe to our newsletter
Participate in surveys or promotions

This information may include:

Name and contact information (email address, phone number)
Payment information (processed securely through our payment providers)
Device information (IMEI, EID for eSIM activation)
Usage data (data consumption, connection logs)

3. How We Use Your Information

We use the information we collect or receive to:

Provide, operate, and maintain our eSIM services
Process your transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze usage and trends to improve user experience
Detect, prevent, and address technical issues and fraud
Send you marketing and promotional communications (with your consent)

4. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services)
Mobile Network Operators: Partner carriers to provision and manage your eSIM connectivity
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Request transfer of your data to another service
Opt-out: Unsubscribe from marketing communications
Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected]

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected.

9. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.